Acceptable Use Policy

This Acceptable Use Policy ("AUP") is incorporated into the Frontal Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. This AUP applies to all users of the Site and Services.

1. ACCEPTABLE USE

You may use the Services only for lawful purposes and in accordance with this AUP, the Terms of Service, and all applicable laws. You are responsible for your conduct and for all Customer Data submitted to or processed through the Services.

2. PROHIBITED CONTENT

You must not use the Services to create, upload, transmit, distribute, store, or process any Customer Data or content that:

(a) is illegal, fraudulent, or promotes illegal activity;

(b) infringes, misappropriates, or violates the intellectual property, privacy, publicity, or other proprietary rights of any third party;

(c) is defamatory, harassing, abusive, bullying, threatening, hateful, or incites violence;

(d) promotes discrimination based on race, color, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, age, disability, veteran status, or other protected characteristic;

(e) contains, distributes, or promotes malicious code, viruses, worms, trojans, ransomware, spyware, or other harmful or destructive software;

(f) is or depicts child sexual abuse material (CSAM), non-consensual intimate imagery, or exploitation of minors in any form;

(g) facilitates human trafficking, sex trafficking, or exploitation of any person;

(h) promotes, encourages, or facilitates terrorism or violent extremism;

(i) constitutes spam, phishing, unsolicited bulk commercial communications, pyramid schemes, or chain letters;

(j) is knowingly false, misleading, or constitutes a misrepresentation, including impersonation of another person or entity;

(k) violates any applicable export control, sanctions, or trade restriction; or

(l) is otherwise prohibited by our Terms of Service.

3. PROHIBITED ACTIVITIES

You must not:

(a) use the Services in any manner that interferes with, disrupts, degrades, or impairs the operation, performance, security, or availability of the Services, or that imposes an unreasonable or disproportionately large load on our infrastructure;

(b) attempt to gain unauthorized access to the Services, other users' Accounts, or any computer systems, networks, or data connected to or used with the Services, including through password mining, credential stuffing, or exploitation of vulnerabilities;

(c) probe, scan, or test the vulnerability of the Services or any system or network, or to breach security or authentication measures, without our prior written authorization;

(d) use any automated means (including bots, scrapers, crawlers, or spiders) to access, query, extract, scrape, mine, or collect data from the Services, except as permitted through our APIs under the API Terms and at rates within the applicable rate limits;

(e) circumvent, disable, or defeat any access controls, rate limits, usage limits, geo-restrictions, or other restrictions we implement;

(f) register multiple Accounts to evade restrictions, exploit free trial or promotional offerings, or otherwise abuse the Services;

(g) sell, resell, rent, sublicense, or otherwise commercially exploit the Services without a valid Partner Program Agreement or our prior written consent;

(h) use the Services for benchmarking, competitive analysis, or development of a competitive product or service without our written consent;

(i) misrepresent the source, identity, or ownership of Customer Data or communications sent through the Services;

(j) use the Services in connection with any nuclear, chemical, biological weapons, or weapons of mass destruction programs;

(k) use the Services to develop, train, or deploy AI models designed to manipulate, deceive, or cause harm to individuals, including models intended for mass surveillance, social scoring by governments, or creation of non-consensual synthetic media;

(l) use the Services for any activity that requires prior regulatory approval (including processing of sensitive financial data or classified government information) without obtaining that approval and our prior written consent. Frontal does not currently support HIPAA-covered workloads and does not offer Business Associate Agreements (BAAs); customers must not submit Protected Health Information (PHI) subject to HIPAA to the Services; or

(m) encourage, facilitate, or enable any third party to engage in any of the prohibited activities described in this Section.

4. AI-SPECIFIC RESTRICTIONS

In addition to the restrictions above, when using AI-powered features of the Services, including model inference, fine-tuning, agent creation, and API access to large language models:

(a) you must not use AI-powered features to generate, distribute, or facilitate: (i) content that is illegal under applicable law; (ii) non-consensual synthetic media, deceptive deepfakes, or any synthetic media intended to defraud, impersonate, harass, or cause harm, regardless of whether deception is intended; (iii) AI-generated or AI-manipulated content deployed in contexts where recipients would reasonably expect human authorship, without appropriate disclosure of its AI origin, where required by applicable law; (iv) instructions for manufacturing weapons, explosives, or controlled substances; (v) content that promotes self-harm or suicide; or (vi) malware, ransomware, or other malicious code;

(b) you must not use AI-powered features in a manner that violates the applicable use policies of the underlying model providers, as set forth in the Documentation or as notified to you;

(c) you must not attempt to extract, reconstruct, or reverse engineer the parameters, weights, architecture, or training data of any AI model made available through the Services;

(d) you must not use the Services to train, fine-tune, or otherwise develop an AI model that competes with Frontal's Services, or to create datasets derived from model outputs for that purpose, except as permitted through our fine-tuning Services; and

(e) you must comply with any additional use restrictions communicated through the Services interface, API documentation, or account notifications.

5. SECURITY OBLIGATIONS

You must:

(a) maintain the confidentiality of your Account credentials and all authentication tokens and API keys;

(b) use reasonable security measures to protect your systems from unauthorized access and malware;

(c) promptly notify us at security@frontal.dev if you become aware of any unauthorized access to your Account, any security vulnerability in the Services, or any actual or suspected breach of your Account;

(d) not share Account credentials between individuals or allow any unauthorized person to access or use your Account; and

(e) configure and use the Services in accordance with our security guidance and the Documentation.

6. MONITORING AND ENFORCEMENT

6.1 Right to Monitor. We reserve the right, but do not assume the obligation, to monitor use of the Services to investigate potential violations of this AUP. We may use automated systems, including AI-based content classifiers, to detect prohibited content and activities. You acknowledge that automated detection systems may not be fully accurate and that we may rely on them as part of our enforcement process.

6.2 Enforcement Actions. If we determine, in our sole reasonable discretion, that you have violated this AUP, we may take any action we deem appropriate, including:

• removing or disabling access to prohibited content;
• suspending or limiting your access to certain features or Third-Party AI models;
• suspending or terminating your Account;
• withholding payment or issuing refunds where appropriate;
• reporting violations to law enforcement authorities; and
• pursuing legal remedies.

6.3 Notice. We will make reasonable efforts to provide notice of enforcement actions, except where immediate action is required to prevent harm, address ongoing abuse, or comply with legal obligations. If we suspend or terminate your Account for violation of this AUP, we will provide the reason for our action unless prohibited by law or where disclosure would compromise an investigation.

6.4 Appeals. If you believe an enforcement action was taken in error, you may appeal by contacting legal@frontal.dev with a detailed explanation. We will review appeals promptly and in good faith.

7. REPORTING VIOLATIONS

To report a violation of this AUP, including prohibited content or abusive behavior, contact us at abuse@frontal.dev. We review all reports and take appropriate action consistent with this AUP. We may not respond to every report individually but will investigate all good-faith submissions.

If you are reporting copyright or trademark infringement, please follow the procedures in our DMCA Policy or Trademark Policy, respectively.

8. CHANGES TO THIS POLICY

We may update this AUP from time to time. We will notify you of material changes by posting a notice on the Site, through the Services interface, or by email to the address associated with your Account. Changes take effect on the date stated in the notice. Your continued use of the Services after a change constitutes acceptance of the updated AUP.

9. CONTACT

Frontal Labs, Inc. Attn: Trust & Safety 131 Continental Drive, STE 305 Newark, DE 19713 United States of America Email: abuse@frontal.dev