Refund Policy

This Refund Policy describes the circumstances under which Frontal Labs, Inc. ("Frontal," "we," "us," or "our") provides refunds for paid Services. This policy is incorporated into the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. GENERAL POLICY

1.1 Frontal provides refunds in the specific circumstances described in this Refund Policy. Refunds are not provided outside these circumstances except at Frontal's sole discretion.

1.2 All refund requests must be submitted within 30 days of the charge giving rise to the refund request, unless a different timeframe is specified below.

1.3 Refunds are issued to the original payment method within 30 business days of approval. If the original payment method is unavailable, we may issue the refund as an Account credit or through an alternative method at our discretion.

1.4 Refund amounts are calculated net of any discounts, promotional credits, or service credits applied to the original charge.

2. SUBSCRIPTION REFUNDS

2.1 Monthly Subscriptions

Monthly subscription Fees are non-refundable. If you cancel a monthly subscription, you retain access through the end of the current billing period. No partial-month refunds are provided.

2.2 Annual Subscriptions

Within 7 Days of Initial Purchase. If you cancel an annual subscription within 7 days of the initial purchase, you are entitled to a full refund of the annual Fee. This applies to the first annual subscription purchase only and does not apply to renewals.

Within 30 Days of Initial Purchase. If you cancel an annual subscription within 30 days of the initial purchase (but after the 7-day window), you are entitled to a refund of 50% of the annual Fee. This applies to the first annual subscription purchase only and does not apply to renewals.

After 30 Days. Annual subscriptions cancelled more than 30 days after purchase are not eligible for a refund. You retain access through the end of the annual term. No pro-rata refund is provided.

Renewals. Annual subscription renewals are non-refundable after the renewal date. You may cancel the renewal before it takes effect by disabling auto-renewal at least 30 days before the end of your current term.

2.3 Usage-Based Charges

Usage-based charges (including API requests, token usage, compute time, storage, data transfer, and other metered charges) already incurred are non-refundable. Prepaid usage credits are non-refundable except as required by applicable law.

2.4 Domain Registrations

Domain name registration, renewal, and transfer fees are non-refundable once the registration or transfer has been submitted to the registry. This is because registries do not refund fees to registrars once a transaction is processed. Domain registration fees are non-refundable even if you cancel your Account.

2.5 Professional Services

Professional services fees are refundable only as set forth in the applicable Statement of Work. Unless otherwise specified, fees for completed services are non-refundable.

3. SLA SERVICE CREDITS

Refunds for failure to meet SLA commitments are provided as Service Credits in accordance with the Service Level Agreement or Enterprise Service Level Agreement. SLA Service Credits are applied against future Fees and are not provided as cash refunds.

4. TERMINATION BY FRONTAL WITHOUT CAUSE

If Frontal terminates your Account without cause during a paid Subscription Term, we will provide a pro-rata refund for any prepaid unused period from the date of termination through the end of the prepaid term. This does not apply if termination is due to your violation of the Terms of Service or Acceptable Use Policy.

5. BILLING ERRORS

If you believe you have been charged in error, you must notify us within 30 days of the charge at billing@frontal.dev. We will investigate and, if we confirm an error, issue a refund or Account credit for the overcharged amount. Claims submitted after 30 days will be reviewed but are not guaranteed to be eligible for refund.

6. DUPLICATE CHARGES

If you are charged more than once for the same Service in the same billing period due to a Frontal system error, we will refund the duplicate charge in full upon notification.

7. CHARGES AFTER CANCELLATION

If you cancel your subscription and are subsequently charged for a renewal, contact us within 30 days for a full refund of the post-cancellation charge.

8. REFUND EXCEPTIONS

Refunds are not provided in the following circumstances:

• For free trial conversions where you affirmatively converted to a paid plan and your payment method was charged in accordance with the Free Trial Terms.
• For charges resulting from your failure to cancel auto-renewal.
• For charges resulting from usage beyond plan allowances where overage charges apply.
• For Accounts terminated due to violation of the Terms of Service, Acceptable Use Policy, or applicable law.
• For Promotional Credits, which have no cash value and are not refundable.
• For third-party charges, marketplace fees, or charges from Frontal Partners (which are governed by the Partner's refund policy).
• For Services purchased through a Frontal Partner (refund requests must go through the Partner).

9. REFUND REQUEST PROCEDURE

9.1 To request a refund, contact billing@frontal.dev or submit a request through your Account settings. Your request must include:

• Your Account identifier.
• The date and amount of the charge.
• The reason for the refund request.
• The basis for the refund under this Refund Policy.

9.2 We will acknowledge your request within 5 business days and provide a determination within 15 business days.

9.3 If we approve a refund, we will process it within 30 business days. Refund processing times depend on your payment method provider and may take additional time to appear on your statement.

9.4 If we deny a refund, we will provide the reason. You may appeal the denial by contacting legal@frontal.dev, providing additional information supporting your request.

10. STATUTORY RIGHTS

This Refund Policy does not limit any statutory rights you may have under applicable consumer protection laws that cannot be waived by contract. If applicable law requires a refund in circumstances beyond those described in this policy, we will comply with those requirements.

11. CONTACT

Frontal Labs, Inc. Attn: Billing 131 Continental Drive, STE 305 Newark, DE 19713 United States of America Email: billing@frontal.dev