Billing Terms

These Billing Terms govern billing, payment, invoicing, and pricing practices for Frontal Labs, Inc. ("Frontal," "we," "us," or "our") Services. These Billing Terms are incorporated into the Frontal Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. SUBSCRIPTION PLANS AND PRICING

1.1 Plans. Frontal offers subscription plans as described on our pricing page and in the Documentation. Plan features, usage allowances, and pricing are set forth at the time of purchase. We may modify plan features and pricing for future subscription terms in accordance with the Terms of Service.

1.2 Usage-Based Billing. Certain Services are billed based on usage metrics, including:

API request volume;
compute time or token usage for AI-powered services;
data storage (GB per month);
data transfer and egress (GB);
number of Authorized Users or seats;
number of models deployed or hosted;
number of agents or workflows executed;
fine-tuning compute hours; and
domain registrations and renewals.

Usage metrics and measurement methodologies are described in the Documentation. Usage is measured by our systems, and such measurements are final and binding, subject to Section 5.4.

1.3 Enterprise Plans. Custom pricing, invoicing, and payment terms for enterprise customers are set forth in an Order Form. In the event of conflict between these Billing Terms and an Order Form, the Order Form controls.

1.4 Free Tier. We may offer a free tier with limited features and usage allowances. The free tier is provided at no charge and may be modified, limited, or discontinued at any time without liability. Our Free Trial Terms apply to free trials.

2. PAYMENT

2.1 Payment Methods. We accept payment by credit card, debit card, wire transfer, ACH (for U.S. customers), and other payment methods identified on the Site. You must maintain a valid payment method on file for paid subscriptions. For credit card payments, you authorize us to charge your payment method for all amounts due.

2.2 Payment Terms. Fees are due as follows:

Self-Service Plans: At the start of each billing period for fixed-fee subscriptions; monthly in arrears for usage-based components, unless prepaid credits are required.
Invoice Plans: Within 30 days of invoice date, unless otherwise specified in an Order Form.
Enterprise Plans: As specified in the Order Form.

2.3 Currency. All Fees are stated and payable in United States Dollars (USD) unless otherwise specified in an Order Form. If you pay in a currency other than USD, the exchange rate is determined by your payment method provider or, for invoices, at the rate published by a recognized financial institution on the invoice date.

2.4 Automatic Renewal. If your subscription includes automatic renewal, you will be notified before each renewal with the renewal date, renewal term length, and the price that will be charged. Unless you disable auto-renewal in your Account settings or provide notice of non-renewal at least 30 days before the end of your Subscription Term, your subscription will automatically renew for a term equal to your current Subscription Term at the price stated in the renewal notice. You may disable auto-renewal at any time through your Account settings under Settings > Billing. If you purchased through a third-party marketplace or Frontal Partner, their renewal terms apply.

2.5 Failed Payments. If a payment fails, we will notify you and may retry the payment. If payment is not received within 10 days of the due date, we may suspend your access to paid features. Access will be restored upon receipt of payment. Service suspension does not relieve you of your payment obligations for the Subscription Term.

3. TAXES

3.1 Fees are exclusive of all taxes, levies, duties, assessments, and similar charges imposed by any governmental authority (collectively, "Taxes"). You are responsible for all Taxes, excluding taxes based on Frontal's net income, property, or employees.

3.2 If you are required by applicable law to withhold or deduct Taxes from your payment, you will gross up the amount payable so that Frontal receives the full amount of Fees as if no withholding or deduction had been made.

3.3 If applicable law requires Frontal to collect Taxes from you, we will add those Taxes to your invoice or payment. If you believe you are exempt from certain Taxes, you must provide us with a valid tax exemption certificate.

3.4 You are responsible for determining whether any self-assessed taxes (such as use tax in certain jurisdictions) apply to your purchase of Services. We will cooperate with tax authority inquiries regarding your Account as required by law.

4. UPGRADES AND DOWNGRADES

4.1 Upgrades. If you upgrade to a higher-tier plan during a billing period:

For fixed-fee components, the difference will be prorated for the remainder of the billing period and charged immediately.
For usage-based components, the new plan rates apply to usage from the upgrade date.
Any applicable usage allowances are prorated for the remainder of the billing period.

4.2 Downgrades. Plan downgrades take effect at the start of the next billing period. No refunds or credits are provided for the current billing period. If your usage exceeds the allowances of the downgraded plan, you must reduce usage or upgrade before the downgrade takes effect.

4.3 Seat Changes. Adding Authorized Users during a billing period results in prorated charges. Removing Authorized Users takes effect at the next billing period. Minimum seat commitments in an Order Form supersede this provision.

5. INVOICING AND DISPUTES

5.1 Invoices. For invoice-paying customers, we issue invoices upon purchase and at the start of each renewal period. Usage-based charges are invoiced monthly in arrears. Invoices are sent to the billing email address designated in your Account.

5.2 Invoice Disputes. If you dispute any charge on an invoice in good faith, you must notify us in writing within 30 days of the invoice date, specifying the disputed amount and the basis for the dispute. You must pay all undisputed amounts when due. We will investigate disputed amounts and work in good faith to resolve the dispute within 30 days. During the dispute resolution period, we will not suspend Services for non-payment of the disputed amount. If the dispute remains unresolved after 60 days, either party may escalate the matter to the dispute resolution procedures set forth in the Terms of Service.

5.3 Billing Inquiries. For questions about charges, invoices, or billing, contact billing@frontal.dev. We will respond to billing inquiries within 5 business days.

5.4 Usage Measurement Disputes. If you dispute usage measurements, you must provide specific evidence supporting a different measurement. We will review usage records and our measurement methodology. Our determination is final, subject to the dispute resolution procedures in the Terms of Service.

6. CREDITS AND REFUNDS

6.1 Credits and refunds are governed by our Refund Policy. Credits and promotional credits are governed by our Promotional and Credits Terms.

6.2 If we are required to provide a refund for Services as set forth in these Billing Terms, the Terms of Service, or an Order Form, refunds will be issued to the original payment method within 30 days.

6.3 Credits issued to your Account have no cash value, are non-transferable, and expire 12 months from the date of issuance unless otherwise specified. If your Account is terminated, any remaining credits are forfeited.

7. PRICE CHANGES

7.1 We may modify pricing at any time. Price changes for your subscription take effect at your next renewal. We will provide at least 30 days' notice of price changes affecting your subscription.

7.2 If you do not agree to a material price increase exceeding 10% of your prior pricing, you may terminate your subscription before the change takes effect and receive a pro-rata refund for any prepaid unused period. For price changes at or below 10%, you may terminate but no pro-rata refund is provided for prepaid periods.

7.3 Price changes for usage-based components take effect at the start of your next Subscription Term. If your subscription does not have a defined term (e.g., month-to-month), price changes take effect 30 days after notice. Continued use of the Services after the effective date constitutes acceptance of the new pricing. Usage-based pricing for Services subject to a committed-spend Order Form is locked for the term of that Order Form.

8. COLLECTIONS

8.1 If payment is not received within 30 days of the due date, we may refer your Account for collection. You agree to reimburse us for all reasonable costs of collection, including attorneys' fees and collection agency fees, to the extent permitted by applicable law.

8.2 We reserve the right to require alternative payment methods or terms, including prepayment, if your payment history or credit standing warrants.

9. CONTACT

Frontal Labs, Inc. Attn: Billing 131 Continental Drive, STE 305 Newark, DE 19713 United States of America Email: billing@frontal.dev