Promotional and Credits Terms

These Promotional and Credits Terms ("Terms") govern the use of promotional offers, service credits, referral credits, and other incentive programs (collectively, "Promotional Credits") offered by Frontal Labs, Inc. ("Frontal," "we," "us," or "our"). These Terms supplement the Terms of Service. By accepting or using Promotional Credits, you agree to these Terms. Capitalized terms not defined here have the meanings given in the Terms of Service.

1. GENERAL

1.1 Promotional Credits are issued at Frontal's discretion. Issuance of Promotional Credits does not create an entitlement to future credits, and we may modify or discontinue promotional programs at any time.

1.2 Promotional Credits have no cash value, are not redeemable for cash or cash equivalents, and are non-transferable. Promotional Credits may not be purchased, sold, bartered, or traded.

1.3 Promotional Credits may be subject to specific terms and conditions communicated at the time they are issued. Those specific terms supplement these Terms. In case of conflict, the specific terms of the promotion control.

2. TYPES OF PROMOTIONAL CREDITS

2.1 Service Credits

Service Credits are issued as compensation for SLA misses in accordance with the Service Level Agreement or Enterprise Service Level Agreement. Service Credits are governed by the applicable SLA in addition to these Terms.

2.2 Sign-Up Credits

Sign-up credits are promotional credits offered to new Customers upon Account creation. Sign-up credits:

• Expire at the end of the period specified at sign-up (typically 30 to 90 days).
• May be used only for the Services specified in the offer.
• Are limited to one per Customer, organization, or billing address, regardless of the number of Accounts created.
• May not be combined with other promotional offers unless expressly permitted.

2.3 Referral Credits

Referral credits are issued when an existing Customer refers a new Customer who meets the criteria of the referral program. Referral credits:

• Are issued to both the referring and referred Customer, as specified in the referral program.
• Are subject to the terms of the referral program in effect at the time of the referral.
• May be revoked if the referred Customer cancels within a specified period.
• Are not earned by self-referral, creating multiple Accounts, or referring entities under common control.

2.4 Promotional Event Credits

Credits issued in connection with conferences, webinars, hackathons, training events, or other promotional activities. These credits are subject to the specific terms of the event or promotion.

2.5 Partner Credits

Credits issued through Frontal's partner ecosystem, including credits from cloud marketplace programs, accelerator programs, and startup programs. Partner credits are subject to the terms of the applicable partner program in addition to these Terms.

2.6 Goodwill Credits

Credits issued at Frontal's discretion for customer relations purposes, including for service issues, billing errors, or other circumstances.

3. CREDIT EXPIRATION

3.1 Promotional Credits expire as follows unless a different expiration is specified when issued:

3.2 Expiration dates are measured from the date the Promotional Credit is applied to your Account, not from the date of initial offer.

3.3 Expired Promotional Credits are forfeited and will not be reinstated. We are not obligated to provide notice before Promotional Credits expire, though we may do so.

4. CREDIT USAGE

4.1 Promotional Credits are applied automatically to eligible charges on your Account. Credits are typically applied before any payment method is charged.

4.2 Promotional Credits may have restrictions on the Services, features, or usage types to which they apply. For example, credits may apply only to compute charges, only to specific AI models, or only to certain Services. Restricted credits will be identified when issued.

4.3 Promotional Credits are applied in the following order unless otherwise specified: (a) credits with the earliest expiration date first; (b) if multiple credits have the same expiration date, the smallest credit amount first.

4.4 Promotional Credits cannot be applied to:

• Taxes, regulatory fees, or governmental charges.
• Domain registration or renewal fees (unless specifically stated).
• Professional services or consulting fees.
• Third-party marketplace purchases.
• Charges incurred before the credit was issued.
• Past-due balances or collection accounts.

5. ABUSE AND FRAUD

5.1 Frontal reserves the right to revoke Promotional Credits and suspend or terminate Accounts if we detect abuse, fraud, or violation of these Terms, including:

• Creating multiple Accounts to obtain multiple sign-up credits.
• Self-referral or coordinated referral fraud.
• Selling, purchasing, or trading Promotional Credits.
• Using Promotional Credits in violation of the Acceptable Use Policy.
• Providing false information to obtain Promotional Credits.
• Using Promotional Credits for cryptocurrency mining, network abuse, or other high-resource activities not consistent with normal service evaluation.

5.2 If Promotional Credits are revoked due to fraud or abuse, you remain responsible for all Fees incurred.

6. TAXES

6.1 Promotional Credits may have tax implications. You are responsible for determining and paying any taxes due on the receipt or use of Promotional Credits.

6.2 Frontal may report the value of Promotional Credits to tax authorities as required by applicable law.

7. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FRONTAL'S LIABILITY FOR ANY CLAIM RELATING TO PROMOTIONAL CREDITS IS LIMITED TO THE VALUE OF THE PROMOTIONAL CREDIT AT ISSUE. FRONTAL IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE ISSUANCE, USE, EXPIRATION, OR REVOCATION OF PROMOTIONAL CREDITS.

8. CONTACT

Frontal Labs, Inc. 131 Continental Drive, STE 305 Newark, DE 19713 United States of America Email: billing@frontal.dev